A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions. Lire la suite
A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions.
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